Graduate student passionate about operating systems, computer networking, and distributed systems with a focus on building high-performance, scalable, and fault-tolerant systems. Hands-on experience in developing features for CRM platforms, contributing to seamless user experiences and platform optimization.#
San Jose State University
2024 - current
MS in Computer Software Engineering
- Developed an autonomous AI support agent that answers customer queries from help docs and monitors user emotions to flag poor experiences. Escalates to human agents when negative sentiment is detected.
- Designed a private, distributed blockchain system to ensure the integrity of file access audits using a PoA-inspired consensus mechanism.
- Developed a scalable social platform for networking and job search, utilizing a queue to handle notification burst scaling and a cache for optimizing database query performance.
- Built a high-performance distributed document query engine with focus on scalability, fault tolerance, and low-latency response.
Zoho Corporation
2018 - 2024
Member Technical Staff
- Led the major CRM+ release by managing safe data migrations and feature rollouts to ensure a stable, user-friendly upgrade experience.
- Directed end-to-end development of CRM features—Budget Board, Marketing Calendar, and GDPR tools—leading a 5-member team to serve 250K+ businesses.
- Improved mobile experience by enabling deep linking from web to app views and standardizing APIs for smoother service integration.
- Coordinated security efforts by enforcing security guidelines, triaging bug reports, and sharing RCAs to improve team-wide secure coding practices.